MedicAnimal Selects Computop to Process over £70 million of Payments

Supporting payments across UK, France, Germany, The Netherlands and Spain

London, United Kingdom – 15 January 2014 - Computop, a leading payment service provider (PSP), has today announced that it has been selected by MedicAnimal, London-based online pet healthcare retailer, selling pet products and services including prescription medicines, pet food and accessories, to support its increasingly expanding eCommerce business. The Computop Paygate 6.0 platform will underpin the payments for its +£70 million business in Europe, supporting payments in the UK, France, Germany, The Netherlands and Spain.

“In the past, we did all our payment collection with various different providers,” explained Michael Wall, financial director of MedicAnimal. “But in 2012 we elected to put all our brands onto one eCommerce platform for which we selected hybris software. Previous to this, we had leveraged various providers for our payment collection, but with our new eCommerce platform in place, we needed a provider who was completely familiar with hybris and which could seamlessly integrate with it.”

In addition to this, and due to its expansion into wider European markets, MedicAnimal required a payment provider which could handle a variety of payments – including cards, PayPal, differing types of bank transfers and eWallets - across the whole continent with the experience necessary to handle the cultural and legal differences per market.

As one of the first payment gateways working with hybris software, an SAP company and the world’s fastest-growing commerce platform provider, and with its proven track record in the European and global markets, Computop was a very natural decision for MedicAnimal.

“The best payment gateway is one that you don’t have to think about very much because it all works and it offers a strictly secured payment solution for our customers,” Wall continued. “As with all online businesses, the payment part of the process is really important for us and having a payment provider that is completely reliable is crucial.”

As well as providing a high level of reliability, Computop also introduced MedicAnimal to a number of new payment methods. “By adding payment methods to the business, we’ve been able to reach a broader group of customers than we’ve previously been able to connect with and, in doing so, have further strengthened our revenue stream.”

“Despite the low risk nature of eCommerce, the confidence needed to expand into new markets comes with knowledge and experience,” commented Ralf Gladis, CEO of Computop. “It’s essential that online retailers, when expanding into new markets adopt local language, local culture and behaviours, local currency and local payment methods. MedicAnimal is a very exciting retailer who understands these nuances and whose focused approach per market is reaping its rewards.”

The latest version of Computop’s multichannel global payment platform offers new features and functionality that make it even easier and faster for merchants to power their eCommerce businesses, and is fully SEPA enabled in preparation for the forthcoming pan-European payment harmonisation initiative.

This brings a single payment gateway for secure transactions between MedicAnimal and its customers, as well as providing access to the most relevant payment solution for customers in their local market.

About MedicAnimal is an online retailer of pet supplies, including food, supplements, medicines and accessories with a particular focus on veterinary diets, prescription and non-prescription medicines and premium-quality products. MedicAnimal is registered both as a veterinary dispensary as well as a pharmacy in the UK and offers clients free advice from its in-house team of veterinarians and pharmacists via live chat, email or phone. The site also publishes news and advice related to general animal care and health issues. is based in London, UK and is already a reference in the pet and veterinary retail world throughout Europe. 

About Computop

As one of the very first payment service providers, Computop offers its customers around the world local and innovative omnichannel solutions for payment processing and fraud prevention. The internally developed Computop Paygate payment platform enables seamless integrated payment processes for e-commerce and POS. Retailers, service providers and industrial enterprises have the flexibility and freedom to choose from over 350 payment methods enabling them to specifically tailor their payment options per country. Technologies such as biometric authentication and self-learning algorithms improve security and convenience for retailers and consumers alike.

Computop, a global player with its head office in Germany and locations in England and the USA, has been servicing large international companies in the service, retail, mobility, gaming and travel industries for more than 25 years. These companies include global brands such as C&A, Fossil, the entire Otto Group, Sixt, Swarovski and Wargaming. Computop, being ISO 27001 certified since 2021, also provides its payment system to banks and financial service providers as a white-label solution. In total, the certified carbon-neutral company processes commercial payment transactions with a combined value of USD 33 billion annually in 127 currencies. With its individual and secure solutions, Computop makes a major contribution to the future of international payment processing.

Press contact

Jessica Mularczyk
Ascendant Communications for Computop

T   +1-508-498-9300